5803

POSITION SUMMARY:
Contribute to the professional standing and profitability of the company by providing effective fulfillment leadership, supplying customers with outstanding service and results, as well as meeting the performance standards of this role. These are achieved by consistently recruiting, pro-actively promoting, and job-matching qualified candidates to relevant clients. Additionally, this role includes expanding our candidate base through ongoing networking and satisfaction checks. Associates participate as productive employees in a collaborative environment. Participation includes complying with all company policies, sales strategies, revenue projections, systems mastery, and maintaining teamwork, reliability, professionalism, and work quality. Acts as the primary liaison between leadership, fulfillment staff and operations team to ensure fulfillment delivery standards, and uphold compliance, ultimately contributing to branch profitability and long-term client retention.

SUPERVISION EXERCISED:
Fulfillment Leads will share their job-related knowledge, direction and resources with fulfillment staff to support candidate onboarding and overall placement success.

MEAL & REST BREAKS:
Take all required meal and rest breaks as defined by local and state law

ESSENTIAL DUTIES AND FUNCTIONS:
The percentage of time performing the essential duties may fluctuate under special circumstances.

• Fulfillment Leadership (40%)
• Lead daily recruiter and global resource huddles to align priorities, job orders, and pipeline health.
• Monitor and support job order delegation, ensuring balanced workloads and optimal fulfillment performance.
• Serve as the first point of support for fulfillment-related questions, challenges, and escalations.
• Partner with the Assistant Branch Manager or Branch Manager to align recruiting strategy with client expectations, supply level needs, and branch goals.
• Oversee job prioritization, placement execution, timesheet approvals, and payroll accuracy.
• Track and analyze KPIs (fill rates, speed to fill, retention rates) and implement performance improvements.
• Maintain ATS/CRM data integrity and ensure compliance with system usage standards.
• Ensure talent pipelines are aligned with client forecasts, skill needs, and industry trends.
• Champion candidate engagement and retention strategies, including referral programs and feedback loops.
• Proactively address client or candidate issues to maintain trust and service quality.
• Individual Contributions (60%)
• Consistently meet and exceed all performance standards set forth monthly and year to date. (ongoing)
• Actively participate in an interactive, supportive and developmental team environment by working remotely and/or from a designated Company location as required, in accordance with company Policy. The number of days per week in each environment may vary based on the needs of the company, the division, branch, and/or personal performance needs. (ongoing)
• Actively service clients and candidates as required to secure temporary and direct hire placements, ensuring regular post placement follow up with temporary associates occur, all which is required for commission eligibility. (ongoing)
• Maintain accurate attendance records. (<.1%)
• Review individual performance with leadership weekly, monthly, quarterly, and annually. (5%)
• Complete assigned ongoing training and development. (<.2%)
• Prioritize and plan daily, weekly, monthly activity blocks to meet Key Performance Indicators and Performance Standards. (5%)
• Consistently perform client fulfillment actions to maintain and grow customer relationships (20%), including but not limited to:
• Accurately match pre-qualified candidates to job orders and write attractive and accurate profiles of submitted candidates.
• Immediately consider, recommend, and submit all qualified candidates to job orders
• Coach candidates in their job search and provide clear instructions.
• Complete weekly and monthly candidate retention and one-on-one meetings using our QC tools.
• Respond timely to customer outreach, requests, ideas, suggestions and grievances.
• Consistently maintain a pipeline of qualified and interested candidates for pro-active promotion and placement with relevant clients (30%), including but not limited to:
• Recruit candidates through job ad writing, social networking, databases, and community outreach
• Interview, provide job-search advice, and follow-up weekly
• Job match and recommend candidates to job orders and teammates regionally
• Complete reference checks and other client-specified screenings
• Comply with company policies, Quality Manual, Documentation Standards, and system procedures in the company-provided systems. (ongoing)

PRIOR EXPERIENCE:

• Three years or more of similar fulfillment experience or completion of an in-house training program.
• No more than two jobs (2 companies) in the recent two years.
• Paid in a prior position on a commission or bonus plan, based on performance or goals.

WORK ENVIRONMENT & MENTAL REQUIREMENTS:
The requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation.

• Stay focused and productive when working onsite, in a team environment, independently or remotely.
• Interact with a variety of individuals positively and collaboratively.
• Employ emotional intelligence during change management of procedures and policies and when receiving feedback.
• Perform under pressure with conflict situations, multiple tasks with competing deadlines, and complex problems.
• Respond with good judgement to negative or demanding customer and employee feedback.
• Understand, remember, and follow instructions, written, on video, and verbal.
• Intelligence to learn new procedures and tools quickly and apply them accurately.
• Communicate with and work in proximity to employees, clients, and candidates weekly.
• Collect and enter data in the assigned systems each day.
• Comprehend and navigate digital information systems, files, and videos.
• Participate in client meetings at their locations, as needed.

COMMUNICATION SKILLS (digital, written & verbal):

• Consistent grammar, spelling, and sentence structure
• Comprehensible

COMPUTER/SYSTEM SKILLS REQUIREMENTS:

• Type 36 WPM.
• Basic level in using MS Office Excel, Word, and Outlook.
• Current proficiency using the internet.
• Current proficiency in navigating, documenting, and utilizing similar processing systems for Applicant Tracking, Sales, Marketing, or Customer Service.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:

• None

PHYSICAL REQUIREMENTS (for each requirement indicate % of the time):
The percentage of time performing physical requirements may fluctuate based on any reasonable accommodations.

• Speaking 50% 
• Hearing 50%  
• Standing 15%  
• Sitting 90%  
• Driving 5%
• Repetitive Motion 30%
• Air & Public Travel <5%
• Operating Equipment 2%
• Lifting 2%.
• Carrying 5%
• Twisting 5%
• Bending 5%

Other Job Compensation: This position is commission eligible.

Certifications/Licenses:

US Dollar

Computer/System Skills Requirements:

<p>We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.</p> <p>For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</p> <p>The Know Your Rights poster is available here:<br><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank" rel="nofollow">Know Your Rights</a></p> <p>The pay transparency policy is available here:<br><a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank" rel="nofollow">Pay Transparency</a></p> <p>If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.<br><br>The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.</p> <p><a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank" rel="nofollow">E-Verify Poster</a></p> <p><strong>Vets/Disabled</strong></p>

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.

The Know Your Rights poster is available here:  Know Your Rights Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

The pay transparency policy is available here:  Pay Transparency Policy (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.

The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

E-Verify Poster (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

Benefits:

BENEFITS:

We are very excited to offer an array of benefit programs for our employees.

Internal staff hires working 30 or more hours per week will be offered robust plans including medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union. Most plans include a generous employer contribution in addition to the employee’s contribution.

Eligible employees can enroll with an effective date the first of the month following 60 days of employment. A minimum of 6 paid sick days are offered per year unless part time or covered under a local ordinance that requires a greater number of paid sick days. Paid time off accrues immediately at 2 hours per semi-monthly pay period for full time employees, and a prorated amount for part time employees based on the percentage of a 40 hour work week worked. Accrual increases with tenure at certain anniversary dates. The Company offers 11 paid holidays.

The Company also offers a 401k program with an employer match, with employee contributions beginning the month following enrollment.

Grade: S 07

Pay Min:

Pay Mid:

Pay Max:

Additional EEO:

Additional EEO 2:

Additional EEO 3:

Hours: Normal daytime business hours Monday through Friday

Time Zone: US/Eastern

Day 1: Monday

Day 2: Tuesday

Day 3: Wednesday

Day 4: Thursday

Day 5: Friday