5175

SUMMARY:

Lead and support all aspects of key national account contract compliance and quality of relationship delivery, as a means to enable recruiting and business development staff to focus on account growth. Oversee and expedite requisition fulfillment via timely submission fulfillment, data accuracy, and retention services. Identify best practices for success per client location, successfully engage internal partners to participate in recruiting, and reveal additional hiring manager/location servicing opportunities. Ensure visibility to key performance indicators and compliance through regular tracking, auditing, and reporting. Under supervision for key business tasks: customer pricing, job offers, ending assignments.

SUPERVISON EXERCISED:

• None

ESSENTIAL DUTIES AND FUNCTIONS:

The percentage of time performing the essential duties may fluctuate under special circumstances.

• Oversee and maintain a solid working knowledge of all client accounts assigned.
• Lead by assuming primary responsibility for order fulfillment for all assigned accounts within designated region.
• Serve as the consulting liaison with client representatives, field personnel and corporate partners for performance related issues to ensure contractual compliance for all locations’ account
• Manage all activities related to the operations and maintenance of client accounts assigned, such as onboarding compliance and payroll.
• Ensure data integrity relating to all systems and databases impacted by each assigned account.
• Actively participate in developing strategies and organizational support for process improvements; including but not limited to the establishing of priorities, objectives, metrics, policies and procedures.
• Oversee performance and evaluate work to ensure compliance and consistency with project objectives.
• Identify problems and recommend solutions to all parties; i.e. clients, field personnel and corporate partners.
• Employ a strategic sales process to drive revenue within each client account, personally making contact with hiring managers to solicit company business. Will work in partnership with management to identify and penetrate all business opportunities within each client account.
• Consult with client to define and fill job requisitions.
• Coordinate/manage the requisition of associates.
• Partner in conjunction with Designated Account Managers to recruit, interview and hire personnel assigned to client.
• Provide final approval on candidates to present to client.
• Provide orientation to new associates outlining client’s requirements.
• Professionally advise with a complete understanding of all aspects of client departments’ requirements.
• Mentor and ensure ongoing training and development of all team members.
• Develop and maintain a sales cycle to maintain and increase existing client business.
• Provide leadership, direction and counseling to all personnel working for client.
• Respond to requests ideas, suggestions and grievances; exercise independent judgement by providing professional consultation in response.
• Manage partnered vendor relationships, including but not limited to, weekly billing, termination of assignments, screening of candidates, problem resolution.
• Process payroll for company temporary associates working at assigned clients.
• Coordinate associate recognition program and/or regular incentives.
• Maintain accurate records of recruiting and order fulfillment activity.
• Travel to various locations throughout the U.S. to assist with hiring, training and relationship development.
• Assist in the creation of brochures, newsletters and associate reminders
• Maintain regional/corporate minimum standards Co-host monthly Associate Appreciation Lunches for client if and when appropriate
• Maintain and facilitate all processes of the vendor management system (VMS) tool if utilized by the client, including but not limited to, creating assignments within the system, creating timesheets in a timely manner, ensuring accuracy of timesheets and ensuring approval of timesheets before processing.
• Maintain clean billing and collection for each assigned account
• Additional duties as required.

PREFERRED PRIOR EXPERIENCE:

• Two years related staffing, VMS, or national account servicing experience.
• 2+ years customer service experience.
• One year or more of similar customer development experience or completion of an in-house training
• No more than one job (1 company) in the recent 12 months.
• Paid in a prior position on a commission or bonus plan, based on performance or goals.
• Take all required meal and rest breaks as defined by local and state law, as applicable.

WORK ENVIRONMENT & MENTAL REQUIREMENTS:

The requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation.

• Stay focused and productive when working independently or remotely.
• Exercise independent judgement and decision making as needed.
• Interact with a variety of individuals positively and collaboratively.
• Employ emotional intelligence during change management of procedures and policies and when receiving feedback.
• Perform under pressure with conflict situations, multiple tasks with competing deadlines, and complex problems.
• Respond with good judgement to negative or demanding customer and employee feedback.
• Understand, remember, and follow instructions, written, on video, and verbal.
• Intelligence to learn new procedures and tools quickly and apply them accurately.
• Communicate with and work in proximity to employees, clients, and candidates weekly.
• Collect and enter data in the assigned systems each day.
• Comprehend and navigate digital information systems, files, and videos.
• Participate in client meetings at their locations, as needed.

COMMUNICATION SKILLS (digital, written & verbal):

• Consistent grammar, spelling, and sentence structure
• Comprehensible

COMPUTER/SYSTEM SKILLS REQUIREMENTS:

• Type 36 WPM.
• Basic level in using MS Office Excel, Word, and Outlook.
• Current proficiency using the internet.
• Current proficiency in navigating, documenting, and utilizing similar processing systems for Applicant Tracking, Sales, Marketing, or Customer Service.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:

• None

PHYSICAL REQUIREMENTS (each requirement indicates % of the time):

The percentage of time performing physical requirements may fluctuate based on any reasonable accommodations.

• Speaking 50%
• Driving <5%
• Lifting 2%
• Hearing 50%
• Repetitive Motion 30%
• Carrying 5%
• Standing 5%
• Air & Public Travel <5%
• Twisting 5%
• Sitting 90%
• Operating Equipment 2%
• Bending 5%
• Walking 5%

Other Job Compensation: This position is bonus eligible.

Certifications/Licenses:

US Dollar

Computer/System Skills Requirements:

<p>We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.</p> <p>For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</p> <p>The Know Your Rights poster is available here:<br><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank" rel="nofollow">Know Your Rights</a></p> <p>The pay transparency policy is available here:<br><a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank" rel="nofollow">Pay Transparency</a></p> <p>If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.<br><br>The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.</p> <p><a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank" rel="nofollow">E-Verify Poster</a></p> <p><strong>EEO/AA Employer/Vets/Disabled</strong></p>

We are proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.

The Know Your Rights poster is available here:  Know Your Rights Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

The pay transparency policy is available here:  Pay Transparency Policy (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.

The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

E-Verify Poster (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

Benefits:

BENEFITS:

We are very excited to offer an array of benefit programs for our employees.

Internal staff hires working 30 or more hours per week will be offered robust plans including medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union. Most plans include a generous employer contribution in addition to the employee’s contribution.

Eligible employees can enroll with an effective date the first of the month following 60 days of employment. A minimum of 6 paid sick days are offered per year unless part time or covered under a local ordinance that requires a greater number of paid sick days. Paid time off accrues immediately at 2 hours per semi-monthly pay period for full time employees, and a prorated amount for part time employees based on the percentage of a 40 hour work week worked. Accrual increases with tenure at certain anniversary dates. The Company offers 11 paid holidays.

The Company also offers a 401k program with an employer match, with employee contributions beginning the month following enrollment.

Grade: S 04

Pay Min:

Pay Mid:

Pay Max:

Additional EEO:

Additional EEO 2:

Additional EEO 3:

Hours: Normal daytime business hours Monday through Friday

Time Zone: US/Central

Day 1: Monday

Day 2: Tuesday

Day 3: Wednesday

Day 4: Thursday

Day 5: Friday